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Technical Service Manager in Enka, North Carolina at Southeastern Container Inc.

Date Posted: 1/29/2018

Job Snapshot

Job Description

REPORTS TO:  Director of Quality, Engineering and Technical Sales


BASIC FUNCTION:  Responsible for the direction and management of the technical services group and members, providing technical assistance to inline blowmolding locations(ILBM).  Establish and maintain relationships with ILBM customers serving customers as a technical resource. Provide reports to senior management on ILBM project status.





  1. Identify ILBM customer needs and align offerings of technical service group to meet those needs both through direct contact with customers and by working with SEC CSR representatives local to the customer.


  1. Schedule and facilitate technical support for ILBM customers using internal or external resources as appropriate, including but not limited to, annual baseline reviews, qualification and commissioning support, blow molding training topics, nick audits and laboratory testing.


  1. Develop and maintain relationships with ILBM customers both at individual facilities and at the corporate level of their organizations.


  1. Coordinate ILBM testing needs with SEC corporate lab team.


  1. Work to complete ILBM baseline review activities at each customer on an annual basis.


  1. Generate, maintain and provide customer with quotations, invoices, service descriptions, training, reports etc. all using technical services branded documentation.


  1. Maintain documentation of all quoting and invoicing activities and associated expenses related to technical services group activities and generate monthly reports for senior staff.


  1. Coordinate all invoicing for technical service activities with accounting department.


  1. Maintain pricing lists for technical service offerings, differentiating between SEC preform customer and non-preform customer costs.


  1. Serve as internal bottle and preform design resource for SEC


  1. Perform other duties as requested by the Director of Quality, Engineering and Technical Sales. Comply with all activities related to product safety, legality, regulatory compliance, and quality.


Job Requirements

Four year related degree preferred, or equivalent work experience considered

Strong computer skills 

Good communication skills, both verbal and written

Engineering/Technical experience in a manufacturing environment required



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